Refund & Returns Policy

Effective date: October 15, 2026

We want every order from Weddingskirts to arrive as expected. When something is wrong with an item, this policy explains what qualifies for a return, how to request one and when your refund arrives.

What qualifies for a return

• Manufacturing defects: the item has a flaw in its materials or workmanship.
• Damage in transit: the item arrived damaged because of shipping.
• Wrong item: you received a different product from the one you ordered.

We cannot accept returns for a change of mind, for size or dimension expectations, or for personal preference. If you are unsure whether a product suits your needs, contact us before ordering and we will gladly help. Measurements and materials are listed on each product page so you can check them in advance.

Time limit

Return requests must reach us within 30 days of delivery confirmation.

Reporting damage

If your order arrives damaged, tell us within 72 hours of delivery. Please send photos of:

• the damage to the product;
• the outer shipping box and its condition;
• the shipping label, clearly readable;
• the inner packaging materials.

Starting a return

• Email support@weddingskirts.com with your order number and a description of the problem, plus the photos above for damaged items.
• We review your request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return shipping instructions.
• Send the item back following those instructions.
• We inspect the item once it arrives and then process your refund.

Return shipping

For approved returns (defective, damaged or wrong items), we pay the return shipping. You are not charged for sending back a qualifying item. Please wait for our instructions before sending anything: parcels returned without an approved request cannot be matched to an order and may delay your refund.

Packing a return

Where possible, send the item back with all of its parts, accessories and instructions, in its original packaging or a sturdy box. For damaged items, keep the original shipping box and packing materials until your claim is settled, in case the carrier asks to see them.

Refunds

Refunds go to the original payment method used at checkout and are usually processed within 3-7 business days after we receive and inspect the item. Your bank or payment provider may need extra time to show the refund on your statement.

Exchanges and store credit

We do not offer exchanges or store credit at this time. An approved return is settled by a refund to your original payment method.

Cancelling an order

To cancel, contact support@weddingskirts.com as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact

• Email: support@weddingskirts.com
• Phone: +1 (417) 761-1107
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT