Frequently Asked Questions

Short answers to the questions we hear most often at Weddingskirts. If yours is not here, write to support@weddingskirts.com.

About the shop

Do you sell skirts, dresses or bridal wear? No. Despite our name, we do not sell clothing of any kind. We offer craft and sewing supplies, fabric-care tools, getting-ready accessories and storage for home and events.

Are your products new? Yes. Every item sold by Weddingskirts is brand new and arrives in its original packaging. We do not offer gift wrapping.

How do I know if an item will fit my space, board or door? Each product page lists the measurements we have for that item. Measure the space, the ironing board or the door thickness first, and ask us if anything is unclear before you order.

Can I use a pressing cloth on satin, silk or wool? Yes, that is what it is for. Place the cloth between the iron and the fabric and use the lowest heat that works; follow the care label of the item you are pressing.

Delivery

Which addresses do you ship to? Addresses in all 50 US states. International shipping is not available.

Is shipping free? Yes. Standard shipping costs nothing on every order, with no minimum amount. It is the only service we offer; there is no expedited option.

How long will my order take? We process orders within 0-1 business days. Once shipped, standard delivery takes 2-3 business days.

How do I follow my parcel? A tracking number is emailed to you as soon as your order ships. You can also enter it on our Track Your Order page.

Paying

How can I pay? We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay.

Is my card information safe? Payments go through Shopify Payments. The checkout is SSL-encrypted and PCI-DSS compliant, and we never store your full card details.

Returns and refunds

What can be returned? Items with a manufacturing defect, items damaged in transit and wrong items, as long as you contact us within 30 days of delivery. Returns for a change of mind or personal preference are not accepted. Transit damage must be reported within 72 hours of delivery.

How do I start a return? Email support@weddingskirts.com with your order number, a short description of the problem and photos where relevant. We review requests within 1-2 business days and cover return shipping on approved returns.

When will I get my money back? Refunds are made to your original payment method within 3-7 business days after we receive and inspect the item. Your bank may need a little longer to show it on your statement.

Contact

How do I reach customer support? Email support@weddingskirts.com or call +1 (417) 761-1107, Monday-Saturday, 9:00 AM - 6:00 PM CT. We reply within 1-2 business days.